If you know a bit more about VPNs, you may feel a little hemmed in by Mozilla VPN as it gives you very little to fiddle with. All the options come with a short explanation of what they do, and also with a warning that you shouldn’t mess with them unless you’re sure of what you’re doing. For more assistance, you would need to contact support for that store.The settings menu is also easy to use, offering just a handful of advanced settings and that’s it. The Mozilla VPN team does not have access to any payment information of subscriptions purchased via App Store. If you’d like to regain access, you can resubscribe by following these instructions. Unfortunately, once the trial is canceled, we are unable to reactivate it for you. I accidentally canceled my free trial, can it be reactivated? If you subscribe and are not eligible for the free trial, you will be charged for a normal subscription. (Users who had previously subscribed to Mozilla VPN with an Apple ID won't be able to sign up for the free trial using the same app store credentials). Only first-time subscribers qualify for the free trial. Why was I charged if there is a free trial?

You can cancel at any time before the set free trial ends with no charge. The 7-day free trial is only available if you subscribe to the 12-month plan. Reactivating your account will not give you the remainder of time on your previous free trial.ĭo I have to subscribe for a minimum length of time? If you cancel during your free trial, you will lose access to Mozilla VPN and be unable to use the service going forward. What happens if I cancel during my trial? Please refer to subscription management instructions of the iOS app store. New users on mobile devices who have not previously subscribed to Mozilla VPN on mobile or desktop. You can check the date in the subscription management section of the iOS app store. Your free trial ends on the 7th day after your initial purchase. Frequently Asked Questions When does my free trial end? Note: You can sign up for the free trial with your existing Firefox account credentials as long as the account hasn't been used in the past to subscribe to Mozilla VPN.

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